Patient Services Supervisor
Location: London, N4 2NU
Salary: A£26,000 per annum
Our client is a dynamic, multi-award-winning teaching Partnership, serving patients in the community for more than 30 years, in the Woodberry Wetlands region looking after circa 12,000 patients.
The Role
They are seeking a highly organised and customer-focused individual to join their team as a Patient Services Supervisor. As a Patient Services Supervisor you will play a crucial role in providing excellent customer service and ensuring the smooth operation of their healthcare facility.
You must have previous experience working in Primary Care and preferably in a Supervisory capacity. Familiarity with EMIS would be helpful.
Responsibilities:
* Responsible for the smooth and efficient running of all front line patient services.
* Responsible for ensuring adequate staffing levels are maintained and that suitable contingency plans are in place to cover for both planned and unplanned absences.
* Responsible for co-ordinating the patient services team's workload and ensuring all work is completed within required timescales both upstairs and downstairs staff.
* Responsible for allocating administrative tasks to self and staff and for ensuring these are carried out efficiently and in accordance with practice procedures, protocols and timescales.
* Responsible for dealing with front line patient issues, concerns and complaints and for ensuring these are escalated to the Patient Services Manager as appropriate.
* Responsible for ensuring adequate supplies of stock, equipment and vaccines etc. are maintained and raising order requests as appropriate.
* Responsible for monitoring the practice email account and taking appropriate action as required.
* Responsible for monitoring the practice appointment system to ensure appointments are booked correctly and utilised efficiently.
* Responsible for raising repair order and maintenance requests with NHS Property Services as required and for ensuring these are completed in a timely manner.
* Responsible for ensuring all incidents, accidents, significant events are documented in accordance with practice procedures and that the Patient Services Manager is informed accordingly.
* Responsible for ensuring good housekeeping, health and safety and infection control standards are maintained throughout the practice and for reporting any issues or breaches to the Patient Services Manager immediately.
* Responsible for providing day-to-day support to staff and ensuring individual training and development needs are identified and met.
* Assist with/undertake annual staff development reviews as required.
* Assist the Operations Manager with the induction and training of new staff as required.
* Maintain appropriate records, undertake searches and audit and prepare reports/statistics as required.
* Assist with the practice call and recall systems as required.
* Assist the Operations Manager in creating and updating practice policies, procedures and protocols as required and ensure these are adhered to.
* Attend practice and other related meetings contracted hours when necessary.
* Continually assess and evaluate systems recommending changes and improvements to the Patient Services Manager as appropriate.
Skills and Qualifications
* Minimum 1 year supervisory experience in primary care (preferred)
* Primary Care experience
Benefits
* Company pension
* On-site parking
If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate .
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