Role Details
Business, Location:
Fed
,
C
hina
Commercial Administrator
Reports to:
Business
Operations
Manager
-Federal China
Direct Reports:
None
Primary Purpose:
Ensure the execution of orders complies with company policies and compliance.
To provide
a sales support
to the
I&A
-Sales Team; operating with minimum supervision and showing flexibility and the ability to priorities.
Key Responsibilities
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-Assist sales in preparing contract,
review the completeness of the documentation for order processing.
-Process orders to the UK or Germany site and update team members and OEM partners on delivery.
-Manage daily order following up-including export control, payment, shipment, local supply RMA order other details on the order.
-If necessary, work with operations to exchange delivery slots to meet customer delivery needs.
-Manage documentation archive and database update,
regular provide sales reports to sales team.
-Support channel
partner program.
-Any other duties as may be reasonably be required from time to time by your line manager.
Indicative Performance Measures
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-Customer Satisfactory Levels
/ Internal key stakeholders
feedback
-Quality, accuracy, and response times to requests
-Accuracy / completeness of
order
Database
-Efficiency/productivity improvement
Person Specification – Essential requirements unless stated
Education / Qualifications:
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-Degree desirable
-Fluent spoken and written English.
Professional Skills/ Abilities:
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-Experienced in foreign trade order to cash process
-Proficient PC skills including MS Office
-Good at data analysis
-Experience in
Syteline System
would be valuable.
Personal Qualities:
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-High degree of self-organization whilst recognizing the priorities of the sales and customer support personnel.
-Experience of successfully managing demands of highly demanding personnel.
-Accuracy and numeracy are important.
-Experience of working in an international environment.
-Experience of working in a customer facing role.
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